Return Policy for Kaviaan Umama Organic

At Kaviaan Umama Organic, we want you to be completely satisfied with your purchase of our organic and natural healthy products. If for any reason you are not satisfied, we offer a straightforward return policy to ensure your peace of mind.

  • Eligibility for Returns 1.1. We accept returns for a refund within [number] days of the purchase date. 1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Initiating a Return 2.1. To initiate a return, please contact our customer service team at [customer service email] within the specified return period. 2.2. Please provide your order number and a brief explanation of the reason for the return.

  • Return Shipping 3.1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. 3.2. We recommend using a trackable shipping method to ensure that your return reaches us safely.

  • Refund Process 4.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 4.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

  • Exchanges 5.1. We do not offer exchanges for returned items. If you would like to exchange a product, please initiate a return and place a new order for the desired item.

  • Exceptions 6.1. Certain products may not be eligible for return due to hygiene or safety reasons. These products will be clearly marked as non-returnable on our website. 6.2. We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this policy.

  • Damaged or Defective Items 7.1. If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund. 7.2. We may require photographic evidence of the damage or defect for quality control purposes.

  • Cancellation Policy 8.1. Orders can be cancelled within [number] hours of purchase before they are shipped. Once an order has been shipped, it cannot be cancelled but can be returned following our standard return policy.

  • Contact Us If you have any questions or concerns about our return policy, please contact our customer service team at [customer service email]. We are here to assist you and ensure that your experience with Kaviaan Umama Organic is exceptional.